Commercial terms & service
AMC, Maintenance and Service Levels
Version 0.1 · Effective 09/10/2026
Read approved policyApproved policies and transparency
Browse currently effective, approved Smart Citizens policies and their version records.
20 approved policies
Legal & customer rights
Application and Customer Portal Terms
Version 0.1 · Effective 09/10/2026
Read approved policyAI & automation
ASTRA Concierge Transparency and Usage
Version 0.1 · Effective 09/10/2026
Read approved policyCommercial terms & service
Cancellations, Returns and Refunds
Version 0.1 · Effective 09/10/2026
Read approved policySecurity & smart homes
CCTV, Surveillance and Recording Privacy
Version 0.1 · Effective 09/10/2026
Read approved policyPrivacy & data
Cookies and Tracking Technologies
Version 0.1 · Effective 09/10/2026
Read approved policyPrivacy & data
Data Retention and Deletion
Version 0.1 · Effective 09/10/2026
Read approved policyAccessibility & POD
Digital Accessibility and People of Determination
Version 0.1 · Effective 09/10/2026
Read approved policyLegal & customer rights
Electronic Signatures and UAE PASS
Version 0.1 · Effective 09/10/2026
Read approved policyCommunications & social engagement
Marketing, Newsletter and Unsubscribe
Version 0.1 · Effective 09/10/2026
Read approved policyPrivacy & data
Privacy and Personal Data Rights
Version 0.1 · Effective 09/10/2026
Read approved policyCommercial terms & service
Quotations, Payments and Billing
Version 0.1 · Effective 09/10/2026
Read approved policySecurity & smart homes
Remote Access and Support Authorisation
Version 0.1 · Effective 09/10/2026
Read approved policyAI & automation
Responsible AI and Human Oversight
Version 0.1 · Effective 09/10/2026
Read approved policyCommercial terms & service
Sales, Installation and Service Terms
Version 0.1 · Effective 09/10/2026
Read approved policyCommercial terms & service
Site Visits, Handover and Sign-Off
Version 0.1 · Effective 09/10/2026
Read approved policySecurity & smart homes
Smart-Home Cybersecurity and Account Responsibilities
Version 0.1 · Effective 09/10/2026
Read approved policyCommunications & social engagement
Social Engagement and Community Rules
Version 0.1 · Effective 09/10/2026
Read approved policyCommercial terms & service
Warranty and Replacement Coverage
Version 0.1 · Effective 09/10/2026
Read approved policyLegal & customer rights
Website Terms of Use
Version 0.1 · Effective 09/10/2026
Read approved policy