Approved and effective policy
Warranty and Replacement Coverage
Version 0.1 · Effective: 09/10/2026
Warranty source
The accepted proposal and manufacturer documentation define the applicable warranty coverage and start date, alongside mandatory consumer rights.
Claims and evidence
A warranty request should include the product or installation reference, fault description, proof of purchase and safe access to inspect as needed.
Exclusions and third parties
Any exclusions for misuse, interference, consumables or third-party works must be contractually supported and legally reviewed.
Repair and continuity
Repair, replacement, timing, access and temporary system limitations require fair documented resolution without promising outcomes the operations team cannot provide.
Approved version checksum (SHA-256)
9c7395e7864f6e1451f15188ce48ee2ab4c06be50b9cc44f83bd13a0e5a78e65Questions? info@smartcitizens.ae
