Remote Access and Support Authorisation

Authorisation Remote administration of customer devices requires an agreed support purpose, authenticated operator and scope-limited permissions. Session safeguards Use appropriate secure channels, activity logging and session expiration. Do not request permanent broad access when temporary access is sufficient. Customer information Explain the categories of diagnostics and device data needed for support, and limit use to authorised service delivery. Revocation and incidents Customers should know how to request removal of remote access; suspected misuse is escalated through established security and support workflows.