Social Engagement and Community Rules

Community expectations Interactions should be respectful, relevant and free from threats, impersonation, spam, unlawful content and exposure of others' confidential details. Moderation transparency Comments may be reviewed or moderated according to documented platform rules and proportionate, consistent criteria; moderation alone is not a marketing opt-in. AI-assisted engagement Automated drafting or replies must remain within actual platform permissions, approved activation gates and human review requirements. Private handoff Moving from a public comment to WhatsApp or the customer portal requires a customer-initiated or otherwise authorised flow with appropriate privacy disclosures.