Cancellations, Returns and Refunds

Applicable rights Cancellation, return and refund outcomes depend on the nature of the goods or services, project stage, agreed terms and mandatory consumer rights. Custom and installed items Special-order, bespoke or installed equipment may have different practical treatment, but no exclusion may override mandatory legal remedies. Request process Requests should identify the proposal/invoice, the item or service, the issue and supporting records, without requiring unnecessary personal data. Assessment and resolution Provide a documented review, proposed resolution and escalation path. Time limits and payment-method handling must be confirmed against actual company practice.