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Policy library

Approved and effective policy

Digital Accessibility and People of Determination

Version 0.1 · Effective: 09/10/2026

Inclusive access Aim for usable navigation, readable content, keyboard support, assistive-technology compatibility and accessible forms across supported devices. People of Determination Provide a respectful process to request reasonable assistance or accessible alternative formats for important service and contractual information. Known limitations Document material accessibility barriers, realistic remediation actions and any alternatives without claiming unverified compliance. Feedback and escalation Accessibility requests may be sent to info@smartcitizens.ae. Confirm a responsible reviewer and workable response procedure before publication.

Approved version checksum (SHA-256)

0002c39eab1050fda66b571d077bfe260b02336e5550b4e33990a7e3c05579b4

Questions? info@smartcitizens.ae