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Smart Citizens Case Study

Serviced Residences Guest Automation across the UAE

Operator needed a consistent guest experience and energy posture across three properties with different building stacks.

Written by Dr. Ashraf Nouri, Founder & CEOReviewed by Smart Citizens Technical TeamLast updated (published )
Area
UAE multi-site (anonymized)
Property
180 serviced apartments across 3 sites
Client
Hospitality operator
Timeline
12 weeks (parallel rollout)

Challenge

Operator needed a consistent guest experience and energy posture across three properties with different building stacks.

Smart Citizens solution

Smart Citizens deployed a federated Smart Citizens controller per site with shared scenes, dashboards and ESG reporting.

Devices and systems installed

  • Per-unit smart controller
  • Scene-based lighting + climate
  • Smart locks with check-in codes
  • Federated operator dashboard

Integration

Smart Citizens federation layer with central PMS hook.

Outcome

All three properties now look and operate the same way from the operator side.

Estimated benefit

Estimated benefit: meaningful improvement in guest experience consistency and HVAC efficiency.

Before

Three different stacks, three different guest experiences.

After

One unified guest scene engine across three sites.

Frequently asked questions

+ How long does a project like this take?

Most serviced residences projects in Dubai are scoped during a free site visit. Typical timelines range from a few days for apartments to 3–6 weeks for large villas, depending on cabling and finishing trades.

+ Does this require permission from the building or developer?

For apartments we usually only need a standard NOC. For villas, retrofits typically don't need approvals. Smart Citizens handles paperwork where required.

+ Is the system controlled from one app?

Yes. All Smart Citizens-deployed devices are unified in the Smart Citizens App, with role-based access for owner, family members and staff.

+ What happens after handover?

Every project includes onboarding, a 3-year replacement warranty on Smart Citizens devices, and an optional AMC for ongoing support and tuning.

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