Challenge
Resort needed a guest-room management retrofit that respected the brand standard and integrated with Opera PMS.
Smart Citizens solution
Smart Citizens deployed GRMS on every key with Opera bi-directional sync, vacancy-aware HVAC and ESG dashboards for ownership.
Devices and systems installed
- In-room GRMS
- Vacancy-aware HVAC setbacks
- Welcome scene per check-in
- Opera PMS integration
- ESG dashboard for ownership
Integration
Smart Citizens supervisory layer feeding PMS, BMS and ownership reports.
Outcome
Energy in vacant rooms dropped sharply while guest experience improved.
Estimated benefit
Estimated benefit: meaningful HVAC reduction in vacant rooms with measurable guest satisfaction lift.
Before
Always-on HVAC in vacant rooms, manual scenes, no ESG reporting.
After
Rooms cool to vacant baseline and welcome the guest on key tap.