Innovation Center
Remote Diagnostics
Resolve most issues without dispatching a technician.
System concept
Remote Diagnostics gives Smart Citizens support engineers a scoped, consent-based view of device health, allowing safe reconfiguration and restart of misbehaving nodes without exposing the home to third parties.
Customer value
- Faster first response through the Smart Citizens support app.
- Fewer site visits for issues that can be fixed remotely.
Business outcome
- Support cost per household reduced.
- Customer satisfaction lifted by faster resolution windows.
Want to see the platform on your project?
Book a short consultation or request an indicative proposal tailored to your property type and project stage.