AI-Powered Smart Home Platform
The engineered core beneath every Smart Citizens home.
What is the Smart Citizens platform?
An engineered, managed platform that brings certified devices, scenes and optional AI under one party accountable for design, installation and maintenance inside the UAE.
Platform layers
Deliberately separated so devices and AI can each evolve without replacing the platform underneath.
Experience
The Arabic + English app, the customer portal and the everyday scenes residents actually use.
Intelligence
Four optional AI layers — Personal, Optimisation, Protection and Maintenance — each of which can be individually disabled.
Automation
Scenes, schedules and event-driven rules that run locally on the in-home gateway so essentials keep working offline.
Devices
Certified devices across Matter, Thread, Zigbee, KNX and compatible Wi-Fi, with a documented replacement path.
Data
Consumption and event history stored in your account, exportable, and never shared with third parties for advertising.
Governance
Clear roles for residents, staff and operators, access logs, and the ability to withdraw AI consent at any time.
Capability status
Every capability is labelled honestly rather than presented as production-ready.
Where the platform runs
Villas and apartments: lighting, AC, curtains, security, energy and maintenance owned end-to-end.
Responsible AI and privacy
Protocols & integrations
Open, certified protocols. Actual device compatibility depends on the specific product, gateway, commissioning and project design.
- Matter
- Thread
- Zigbee
- KNX
- Wi-Fi (compatible)
Frequently asked questions
+Is the Smart Citizens platform locked to a single vendor?
No. The platform is built around open protocols (Matter, Thread, Zigbee, KNX and compatible Wi-Fi) so any certified device can be replaced with an equivalent while the app, operations and support remain the same.
+How is this different from buying a bundle of devices?
The platform is delivered as a managed service: certified devices, scenes, automations, updates and an AMC are all owned by one accountable party, rather than a set of separately-purchased products with no single owner.
+Where does the AI actually run?
Time-critical automation runs locally on the in-home gateway, so the essentials keep working if the internet drops. AI features that need broader analytics run in the cloud, and every AI service can be individually disabled by the resident.
Want to see the platform on your project?
Book a short consultation or request an indicative proposal tailored to your property type and project stage.