Warranty & Support
What Smart Citizens covers, for how long, and how to reach support when something needs attention.
The essentials
- Written installation warranty on workmanship
- Manufacturer warranties on hardware pass through in full
- Support via portal, WhatsApp, and phone
- AMC plans extend cover and add predictive maintenance
Proof snapshot
Installation warranty
Written warranty on installation workmanship — terms delivered with the handover pack.
Hardware warranty
Manufacturer warranties on all devices are passed through to the customer in full.
Support channels
Customer portal, WhatsApp, and phone — with published response and resolution SLAs.
Evidence checklist
Evidence checklist
- Warranty terms delivered with every handover pack
- Customer portal live for ticketing
- WhatsApp support line published
- Public warranty policy PDF
- Published SLA table by ticket severity
Methodology
Methodology
How it works
Warranty at handover
Written warranty terms are delivered and acknowledged at handover.
Ticket intake
Support tickets are logged in the portal or opened via WhatsApp/phone.
Triage & SLA
Tickets triaged by severity with SLAs on response and resolution.
Root cause
Root cause analysis feeds back into the engineering standard.
AMC extension
AMC customers receive predictive maintenance and priority response.
FAQ
FAQ
Frequently asked questions
How long is the installation warranty?
The exact period is set in the written warranty terms delivered at handover. AMC plans extend it.
How do I open a ticket?
Via the Smart Citizens customer portal, WhatsApp, or phone — whichever is fastest for you.
Do you support after office hours?
AMC plans include out-of-hours priority response. Standard warranty follows the published SLAs.
Frequently asked questions
Frequently asked questions
How long is the installation warranty?
The exact period is set in the written warranty terms delivered at handover. AMC plans extend it.
How do I open a ticket?
Via the Smart Citizens customer portal, WhatsApp, or phone — whichever is fastest for you.
Do you support after office hours?
AMC plans include out-of-hours priority response. Standard warranty follows the published SLAs.
Smart Citizens. "Warranty & Support." Smart Citizens, 2026-07-09. https://ai.smartcitizens.ae/trust-center/warranty-and-support.
Smart Citizens (2026). Warranty & Support. Smart Citizens. Retrieved 2026-07-23, from https://ai.smartcitizens.ae/trust-center/warranty-and-support
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