Security & Cybersecurity Practices
How Smart Citizens hardens every smart home against the most common IoT and network threats.
The essentials
- Segmented VLANs for IoT, personal, and guest traffic
- Unique credentials on every device — no defaults
- Default services disabled unless required
- Documented incident-response process
Proof snapshot
Network segmentation
IoT VLAN separated from personal and guest traffic; inter-VLAN rules enforced.
Credential hygiene
Unique credentials per device; defaults removed; password vault handed to the customer.
Firmware discipline
Only signed firmware where available; update cadence agreed with the customer.
Evidence checklist
Evidence checklist
- Cybersecurity requirements documented in the installation standard
- Commissioning checklist includes cybersecurity items
- Incident-response process defined internally
- Public incident-response policy summary
- Public firmware-update cadence policy
Methodology
Methodology
How it works
Design
Network design starts from segmentation; every device is placed in the correct VLAN.
Install
Defaults changed, unused services disabled, credentials stored in a password vault.
Commission
Cybersecurity items on the commissioning checklist are executed and signed off.
Maintain
Firmware update cadence agreed and executed under AMC.
Respond
Incident-response process activated on any suspected compromise.
FAQ
FAQ
Frequently asked questions
Do you use default passwords?
Never — every device is provisioned with unique credentials stored in a vault handed to the customer.
What happens after a suspected incident?
The documented incident-response process is activated, and the customer is informed as it progresses.
Frequently asked questions
Frequently asked questions
Do you use default passwords?
Never — every device is provisioned with unique credentials stored in a vault handed to the customer.
What happens after a suspected incident?
The documented incident-response process is activated, and the customer is informed as it progresses.
Smart Citizens. "Security & Cybersecurity Practices." Smart Citizens, 2026-07-09. https://ai.smartcitizens.ae/trust-center/security-and-cybersecurity.
Smart Citizens (2026). Security & Cybersecurity Practices. Smart Citizens. Retrieved 2026-07-23, from https://ai.smartcitizens.ae/trust-center/security-and-cybersecurity
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