Data Privacy & Customer Protection
What Smart Citizens collects, why, how long we keep it, and how you get it deleted.
The essentials
- Minimum-data principle across every workflow
- Storage inside Smart Citizens systems in the UAE
- Retention only as long as required
- Deletion on written request per UAE PDPL principles
Proof snapshot
What we collect
Contact details, project scope, invoices, warranty terms, support tickets, and (for AMC) operational telemetry.
Where it lives
Inside Smart Citizens systems hosted in the UAE region wherever technically possible.
Deletion
Written deletion requests honoured in line with UAE PDPL principles, subject to legal retention requirements.
Evidence checklist
Evidence checklist
- Data-minimisation applied across forms and portal
- Deletion workflow available on request
- Support telemetry limited to what is required for diagnostics
- Public privacy policy PDF
- Data-processing register summary
- Sub-processor register
Methodology
Methodology
How it works
Collect only what is needed
Every field on every form is justified before it is added.
Store locally
UAE-region hosting wherever technically possible.
Retain briefly
Retention windows aligned to the business purpose.
Delete on request
Written deletion requests honoured in line with UAE PDPL principles.
Audit
Periodic internal review of data flows and retention.
FAQ
FAQ
Frequently asked questions
Where is my data stored?
Inside Smart Citizens systems, hosted in the UAE region wherever technically possible.
How do I request deletion?
Send a written request to Smart Citizens support. Deletion is honoured subject to legal retention requirements.
Do you sell my data?
No. Smart Citizens does not sell customer data to third parties.
Frequently asked questions
Frequently asked questions
Where is my data stored?
Inside Smart Citizens systems, hosted in the UAE region wherever technically possible.
How do I request deletion?
Send a written request to Smart Citizens support. Deletion is honoured subject to legal retention requirements.
Do you sell my data?
No. Smart Citizens does not sell customer data to third parties.
Smart Citizens. "Data Privacy & Customer Protection." Smart Citizens, 2026-07-09. https://ai.smartcitizens.ae/trust-center/data-privacy.
Smart Citizens (2026). Data Privacy & Customer Protection. Smart Citizens. Retrieved 2026-07-23, from https://ai.smartcitizens.ae/trust-center/data-privacy
Design your smart environment with Smart Citizens
Talk to Smart Citizens engineers for a bespoke design, budget estimate, and rollout roadmap.