Customer Portal
One portal for proposals, invoices, warranty, tickets, and Smart Living rewards.
The essentials
- Single sign-in destination for every customer
- Proposals, invoices, warranty, and tickets in one place
- Digital twin and Smart Living Wallet integrated
- Bilingual EN/AR interface, mobile-first
Proof snapshot
Unified access
One login for proposals, invoices, warranty, tickets, digital twin, and wallet.
Bilingual
Full EN/AR interface with RTL support.
Mobile-first
Optimised for phones and tablets — where most support requests are opened.
Evidence checklist
Evidence checklist
- Portal live at the Smart Citizens domain
- Bilingual EN/AR interface deployed
- Ticket, invoice, and wallet modules integrated
- Public portal walkthrough video
- Anonymised portal usage metric summary
Methodology
Methodology
How it works
Account created
Account is provisioned at the start of the engagement.
Proposal & invoicing
Every proposal and invoice is delivered inside the portal.
Handover uploads
As-built drawings, warranty, and commissioning artefacts uploaded on handover.
Support tickets
Every ticket lives in the portal with a full timeline.
Wallet & Quest
Smart Living Wallet balance and Quest progress are visible.
FAQ
FAQ
Frequently asked questions
Do I need to install an app?
No — the portal runs in any modern browser and works on phones and tablets.
Can multiple household members access it?
Yes — additional users can be invited under the same customer account.
Frequently asked questions
Frequently asked questions
Do I need to install an app?
No — the portal runs in any modern browser and works on phones and tablets.
Can multiple household members access it?
Yes — additional users can be invited under the same customer account.
Smart Citizens. "Customer Portal." Smart Citizens, 2026-07-09. https://ai.smartcitizens.ae/trust-center/customer-portal.
Smart Citizens (2026). Customer Portal. Smart Citizens. Retrieved 2026-07-23, from https://ai.smartcitizens.ae/trust-center/customer-portal
Design your smart environment with Smart Citizens
Talk to Smart Citizens engineers for a bespoke design, budget estimate, and rollout roadmap.