Accessibility Commitments
How Smart Citizens designs the public site and customer portal to be usable for everyone.
The essentials
- Working baseline: WCAG 2.1 AA across public site and portal
- Full Arabic RTL parity for navigation, forms, and content
- Keyboard navigation and visible focus states on interactive elements
- Issues reported to info@smartcitizens.ae are triaged as functional bugs
Proof snapshot
Baseline
WCAG 2.1 AA target for the public site and the authenticated customer portal.
Bilingual RTL
Every public route ships an /ar/<path> mirror with correct RTL layout.
Reporting
Any accessibility issue can be reported to info@smartcitizens.ae and is treated as a functional bug.
Evidence checklist
Evidence checklist
- Bilingual EN/AR routing with RTL flipping across navigation and content
- Semantic HTML headings, alt text on informative images
- Keyboard-navigable menus and dialogs
- Colour tokens reviewed for AA contrast on primary surfaces
- Public third-party accessibility audit report
- VPAT/ACR statement
Methodology
Methodology
How it works
Design tokens
Contrast and focus states are defined by tokens in the design system, not per component.
Bilingual first
Arabic is a first-class language — RTL is tested on every new route before shipping.
Keyboard sweeps
New interactive flows are keyboard-tested during review.
Issue triage
Reported accessibility issues are logged as functional bugs, not cosmetic requests.
FAQ
FAQ
Frequently asked questions
Which standard do you target?
WCAG 2.1 AA as the working baseline for the public site and customer portal.
Is Arabic a full parity language?
Yes — every public route has an /ar/<path> mirror with correct RTL layout.
How do I report an issue?
Email info@smartcitizens.ae with the URL and a short description. It will be triaged as a functional bug.
Frequently asked questions
Frequently asked questions
Which standard do you target?
WCAG 2.1 AA as the working baseline for the public site and customer portal.
Is Arabic a full parity language?
Yes — every public route has an /ar/<path> mirror with correct RTL layout.
How do I report an issue?
Email info@smartcitizens.ae with the URL and a short description. It will be triaged as a functional bug.
Smart Citizens. "Accessibility Commitments." Smart Citizens, 2026-07-09. https://ai.smartcitizens.ae/trust-center/accessibility.
Smart Citizens (2026). Accessibility Commitments. Smart Citizens. Retrieved 2026-07-27, from https://ai.smartcitizens.ae/trust-center/accessibility
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